Items must be unused, in original packaging, with tags/accessories. Proof of purchase is required. We may deny returns that don’t meet these conditions.
4) How to Start a Return
Email info@juptra.com or use My Account → Orders → Request Return within the window.
Share order number, photos (if damaged/defective), and reason.
We’ll issue an RMA and return instructions/label (where available).
Pack safely; include all parts/manuals/freebies.
5) Return Shipping
Damaged/defective/wrong item: we cover return shipping or arrange pickup.
Change of mind/size issues: you pay return shipping (unless local law provides otherwise).
6) Refunds
Once received and inspected, refunds are processed to the original payment method within [5–10] business days (bank timelines may vary).
Shipping fees, gift wrap, and COD charges are non-refundable unless we made an error.
If a restocking fee applies, it will be disclosed upfront ([0–10]%).
7) Exchanges
Fastest method: return the item and place a new order. For size/color exchanges, contact support for options.
8) Non-Returnable Items
Gift cards, downloadable software, perishable goods, intimate items, custom/personalized products (unless defective), and health/safety items where seal is broken.
9) Damages & Shortages
Inspect upon delivery. Report issues within [48–72] hours with photos of packaging and item so we can file a carrier claim.
10) Cancellations
Before dispatch: contact us; we’ll try to honor if not yet produced/shipped.
Custom orders may be non-cancellable once production starts.
11) Late/Missing Refunds
If not received after our confirmation, contact your bank/card provider. Then email us at info@juptra.com.
